4:00 PM PT: Our host is performing a UPS upgrade which is affecting some power circuits. Various hosts and components are experiencing outages.

7:00 AM: To get things ready for the 2026-2027 school year, Encom (including the application forms), will be taking a short breather today starting at 7:00 AM (PT).

We expect it to be available about 30 minutes later. This will also interrupt any applications being filled out, so please fully complete them before we begin.

All users will be signed out. Any work or in-progress applications should be completed prior to the start of the maintenance.

7:21 AM: Maintenance has been completed.

10:00 AM: We're still working on the problem.
10:15 AM: Connections should start working again.

The problem has been resolved.

Updates

Nov 26, 2024, 4:53 a.m. PST We’re continuing our period of monitoring service telemetry, which shows the service availability has remained healthy.

Nov 25, 2024, 4:01 p.m. PST The service is continuing to incrementally recover. We're forecasting that impact will be fully remediated by Monday, November 25, 2024 at 7:00 p.m. PST, though we're closely monitoring our progress and will provide an updated timeline should the estimate change.

Nov 25, 2024, 12:25 p.m. PST Services are showing significant signs of restoration following our infrastructure optimizations to redistribute traffic and restart affected servers, upwards of 90 percent recovery as we continue to increase processing capability. We're continuing to perform appropriate optimizations on the subset of remaining affected machines to resolve the issue for all users.

Nov 25, 2024, 9:37 a.m. PST: We're continuing to reroute traffic to alternate infrastructure and have reinitiated targeted server restarts to ensure the fix takes effect as expected. We're monitoring to confirm the restarts proceed successfully. We don't yet have an estimated time to resolution; however, we'll provide one as soon as it becomes available.

Original notice

The impacted services and their impact are as follows:

Exchange Online

• Users may be unable to access using the following impacted connection methods: Outlook on the web, Outlook desktop client, Representational State Transfer (REST), Exchange ActiveSync (EAS)
• Users may experience mail transport delays.

Microsoft Teams

• Users are unable to create or update Virtual Events, including webinars and Town Halls.
• Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
• Users are unable to create chat, add users and create or edited meetings.
• Users are unable to create or modify new teams and channels.
• Users may be unable to update presence.
• Users may be unable to use the search function.
• Users may not see updated list of files and links failing to load within the Chat shared tab.

Microsoft Purview

• Users may be unable to access the Purview Portal, or Purview Solutions.
• Users may experience delays in policy stamping and with Adaptive Scope Evaluations.

Microsoft Fabric

• Users may be unable to export content or set and view labels within
• Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.

SharePoint Online

• Users may be unable to use the search feature within

Microsoft Defender for Office365

• Users may be unable to create simulations, simulation payloads or end user notifications.
• Users may experience issues with delivery for end user notifications and simulation messages
• Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center.
• Users may experiences issues with viewing simulation reports, and content.
• Users may get a “You can’t access this section” error when accessing sections of the Defender XDR portal, such as the Incidents and Alerts pages, that include affected Defender for Office 365 shared components.

Universal Print

• Users may be unable to Print via Universal Print.
• Users may be unable to list Printers/Printer Shares on the Azure Portal Universal Print blade.
• Users may be unable to Register Printers via Universal Print.

Power Automate for Desktop

• Users may experience errors running flows that utilize cloud connectors in

Microsoft Bookings

• Users may be unable to access their bookings within

Microsoft Copilot

• Users are unable to use the personal Copilot panel in meetings and post meetings.
• Users are unable to see historic Copilot conversation history in meetings and post meetings.

The update has been completed.

11:36 AM: Incoming mail is now being processed.

11:32 AM: Incoming mail appears to be affected. All messages sent are currently being queued for delivery.

11:22 AM: Services are back online for most users.

11:18 AM: Services are starting to come back online.

11:05 AM: It's still checking the data.

10:30 AM: The server is currently rechecking its data before it can come back online, and we're waiting for this check to complete.

We're investigating an outage with our mail server.

We are aware of the problem and working on a solution. At this time we do not have an ETA for a resolution.

9:37 AM: The maintenance has completed and Encom is available again.

We're told the problem was resolved around 9:30 PM.

1:07 PM - Our provider believes they've corrected the problem, and our own testing confirms this. We're waiting for a explanation of the disruption.

1:00 PM - We're getting user reports that the problem has been fixed. We're waiting for an update from our upstream provider.

12:00 PM - Our upstream providers continues to investigate the problem.

10:54 AM - We're still working with out upstream providers, who has confirmed that some users are seeing connectivity problems.

9:00 AM - We've received reports of connectivity issues to our sites.

There appears to be a routing issue upstream from us which is causing connection problems for some users.

We've contacted our provider for more information.

1:55 PM: The issue has been resolved and all services should be accessible once again. We apologize for the inconvenience.

1:52 PM: All servers have synchronized and services should begin to come back online.

1:46 PM: We're still waiting for the final server to synchronize.

1:36 PM: The maintenance job has completed. We're waiting on the final database server to synchronize with the rest of the cluster.

1:12 PM: The database server is currently undergoing a maintenance job which is impacting its ability to process other requests.

We're investigating.

1:41 PM - The server and all its services are fully operational again.

9:00 AM: Encom is currently unavailable from 9 AM to 10 AM for some scheduled maintenance to prepare it for the upcoming school year.

Moodle will open at 8:30AM on September 4th.

10:30 AM - We're aware of issues connecting to Exchange using clients like Outlook, OWA (webmail), Apple Mail, etc. We've identified the problem and will keep you posted.